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Frequently Asked Questions

Are all of your products genuine ?

Yes! We only sell authentic products. All products are directly from the manufacturer and we guarantee that all items are brand NEW 100% authentic genuine items. 


How can i verify that the products I have purchased is authentic ?

To ensure the authenticity of our products in advance of purchase, please view our Instagram post #ryscustomersfeedback by previous customers. The customers also can request for a receipt. 


How can i order ?

You can place your order through our website or WhatsApp our team at +60193103005.


How soon will my order ship ?

Kindly please refer to our shipping policy: https://www.rysmalaysia.com/pages/shipping-policy


Can i exchange/change/cancel/return my order ?

Unfortunately ALL SALES ARE FINAL


We are not responsible for any incorrect addresses, lost , stolen or damaged packages during shipment. Nevertheless, customer can make a report or claim to the courier in charge by calling Poslaju Customer Service.

All you need to do is dial 1300300300 > Select Language > Press 0 to talk with the operator > Wait in the line until they pick up (it may takes awhile but do not hangup) > Make a report > Give the info they needed.

All damaged parcels have to be reported within 5 working daysDamaged parcels reported after the specified time frame will not be eligible for the compensation claim. 
If you have any inquiry, do not hesitate to email us at ryscustomercare@gmail.com. 



Can i find products that are not listed on Rysmalaysia's website?

If you wish to have products not listed, feel free to contact our customer care team for product requests.


What payment methods do you accept ?

We accept Paypal, VISA/Master Card and bank transfer. You may refer to ordering and payment guides: https://www.rysmalaysia.com/pages/ordering-and-payment-guide

If you inquire about other forms of payment, please email us at ryscustomercare@gmail.com or WhatsApp at 019 310 3005. We will do our best to help.