Thank you for shopping at RYS Malaysia.
Sorry, we do not accept returns, exchanges or refunds. All sales are final.
We are not responsible for any incorrect addresses, lost , stolen or damaged packages during shipment. Nevertheless, customer can make a report or claim to the courier in charge by calling Poslaju Customer Service.
All you need to do is dial 1300300300 > Select Language > Press 0 to talk with the operator > Wait in the line until they pick up (it may takes awhile but do not hangup) > Make a report > Give the info they needed.
All damaged parcels have to be reported within 5 working days. Damaged parcels reported after the specified time frame will not be eligible for the compensation claim.
If you have any inquiry, do not hesitate to email us at [email protected]